Welcome to Our Privacy Policy: At ClubFlex (“we,” “our,” or “us”), your privacy and trust are of utmost importance to us. This Privacy Policy governs your access to and use of our websites (“Website,” “Websites,” or "Site") and outlines how we collect, protect, use, and share your information when you interact with our services. We are committed to maintaining the confidentiality and security of your personal information and ensuring transparency in how we handle it. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all data collected through our websites, applications, and any other services we offer. It does not apply to any third-party websites or services that may be linked to or from our Site. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before engaging with their services.

Information We Collect

We collect various types of information to provide you with a personalized and efficient experience on our Site. This information is categorized as follows:

• Personal Information: This includes information that directly identifies you or can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and payment details. We collect personal information when you voluntarily provide it to us, such as when you create an account, participate in surveys, or make purchases.
• Demographic Information: This type of information includes details about your age, gender, interests, and preferences. Demographic information helps us understand our audience and tailor content and offers to suit your preferences.
• Technical Information: We collect non-personal information that includes data about your device, browser, operating system, and IP address. This information helps us optimize our Site's performance and ensure it functions smoothly across different devices and platforms.
• Behavioral Information: Behavioral data is collected through your interactions with our Site, such as the pages you visit, the time you spend on each page, the features you use, and your overall engagement with our content. This information helps us improve our services and provide you with relevant content and offers.
• Location Data: We may collect information about your geographic location if you have enabled location services on your device. This data helps us provide location-based services and offers, as well as enhance your experience by delivering content that is relevant to your region.
• Communications Data: We collect data from your communications with us, including emails, messages, and customer support interactions. This information helps us respond to your inquiries, improve our customer service, and resolve any issues you may have.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our systems. If you believe that we have collected information from a child under 13, please contact us immediately.

How We Use the Information We Collect

The information we collect is used to provide, maintain, and improve our services, as well as to enhance your experience on our Site. Specifically, we use your information for the following purposes:

• Service Delivery: To create and manage your account, process transactions, and deliver the services and products you request.
• Personalization: To personalize your experience by providing content, offers, and recommendations that are tailored to your interests and preferences.
• Communication: To send you updates, newsletters, promotional materials, and other information related to our services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails.
• Analytics: To analyze user behavior and trends, monitor site performance, and improve the functionality and usability of our Site. We use this data to understand how users interact with our services and to make informed decisions about future enhancements.
• Security: To protect the security and integrity of our Site, prevent unauthorized access, and detect and prevent fraud, abuse, or other harmful activities.
• Compliance: To comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requests, and to enforce our terms of service and other agreements.

Cookies and Data Storage Technologies

We use cookies, local storage, and other similar technologies to enhance your experience on our Site and to collect data that helps us improve our services. Cookies are small text files stored on your device that allow us to recognize you during subsequent visits and provide a more personalized experience.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the proper functioning of our Site. They enable you to navigate our Site and use its features, such as accessing secure areas and making transactions.
• Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often and if you encounter any errors. The data collected is used to improve our Site’s performance and user experience.
• Functionality Cookies: These cookies allow our Site to remember your preferences and choices, such as your language or region, to provide a more personalized experience.
• Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.

We also use local storage technologies to retain information on your device between sessions, enabling us to remember your preferences and customize your experience over time.

You can manage or disable cookies and local storage through your browser settings. However, please note that disabling these features may affect the functionality of our Site and your ability to use certain services.

Third-Party Integrations and Sharing

We collaborate with third-party service providers and partners to offer a comprehensive range of services and content. These third parties may have access to certain information about you to deliver the services you request. The information shared with these partners varies depending on the service and may include:

• Unique Identifiers: A unique ID generated by us to identify your account without revealing personal details.
• Survey-Related Data: Information such as age, gender, and interests that help filter surveys and match you with appropriate opportunities.
• Technical Data: Information such as your IP address and browser type that may be shared to enhance service delivery and user experience.
• Transactional Data: Information related to your transactions, such as payment information and order history, which is shared with payment processors and other service providers to facilitate transactions.

We work with the following types of third-party partners:

• Advertising Partners: We partner with advertising networks to display ads on our Site and across the web. These partners may use cookies and other tracking technologies to collect information about your online activities and provide you with targeted advertisements.
• Analytics Providers: We use analytics services to collect and analyze data about how users interact with our Site. This information helps us understand user behavior and improve our services.
• Survey and Offer Providers: We collaborate with survey and offer providers to deliver content that matches your profile and interests. These partners may use your demographic and behavioral information to filter surveys and offers that are relevant to you.
• Payment Processors: We work with payment processing companies to handle transactions securely and efficiently. These providers may have access to your payment information, which is necessary to process payments and prevent fraud.

These third-party providers operate independently of ClubFlex and have their privacy policies. We encourage you to review these policies to understand how your information may be used. While we strive to work with reputable partners, we are not responsible for the privacy practices or content of third-party sites. If you have any concerns about third-party data handling, please contact us for assistance.

Disclosure of Your Information

We value your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personal information with third parties for commercial purposes without your consent, except in the following circumstances:

• Legal Compliance: We may disclose your information in response to a legal obligation, such as a subpoena, court order, or regulatory request. We will only disclose the minimum amount of information necessary to comply with the legal requirement.
• Protection of Rights: We may share your information if we believe it is necessary to protect the rights, safety, and property of ClubFlex, our users, or others. This may include sharing information with law enforcement, regulatory bodies, or other organizations in cases of suspected fraud, abuse, or security threats.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes and provide options regarding your data.
• Service Providers: We may share your information with service providers who perform functions on our behalf, such as payment processing, data analysis, customer service, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• Consent: We may share your information with third parties when you have given us your explicit consent to do so.

Any disclosure of sensitive information is done with the utmost care and only when necessary to fulfill our legal or contractual obligations. We take steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

Data Security and Protection

Your data security is a priority for us, and we employ a range of measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption protocols, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers. This helps ensure that your information remains confidential and secure during transmission.
• Access Controls: We implement strict access controls to limit who can access your personal information. Only authorized personnel with a legitimate need to access your data are granted access, and they are trained in data protection best practices.
• Data Anonymization: Where possible, we anonymize data to reduce the risk of identification in case of a data breach. This means that your information is stripped of identifiable details before it is stored or processed.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems. This helps us stay ahead of emerging threats and maintain the integrity of your data.
• Data Minimization: We collect only the information necessary to provide our services and retain it for only as long as needed to fulfill its purpose. This minimizes the amount of data that could be compromised in the event of a security breach.

Despite our best efforts, no system is entirely secure. We cannot guarantee the absolute security of your data and urge you to take precautions when sharing information online. If a security breach occurs, we will notify affected users promptly and take steps to mitigate any potential harm.

International Data Transfers

ClubFlex operates globally, and as a result, your information may be transferred to, stored, and processed in countries outside of your own. These countries may have different data protection laws than those in your country. When we transfer your data internationally, we take steps to ensure that it is protected in accordance with this Privacy Policy and applicable laws. This may include implementing standard contractual clauses, obtaining your consent, or using other legally recognized mechanisms for data transfers.

If you are located in the European Economic Area (EEA), we ensure that your data is transferred in compliance with the General Data Protection Regulation (GDPR) and that appropriate safeguards are in place to protect your data.

Your Privacy Rights

We believe in empowering our users to control their personal information. Depending on your location and applicable laws, you may have the following rights regarding your data:

• Right to Access: You have the right to request a copy of the personal information we hold about you and to know how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: Also known as the "right to be forgotten," you may request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data in specific circumstances.
• Right to Data Portability: You can request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing or other legitimate interests.
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time by contacting us. Please note that withdrawing consent may affect your ability to use certain services.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws and strive to address your concerns promptly.

For Users in the European Union (GDPR Notice)

If you are a resident of the European Union, the General Data Protection Regulation (GDPR) provides you with additional rights concerning your personal data. As a data controller, ClubFlex determines the purposes and means of processing your personal information. Our legal basis for processing your data is grounded in legitimate interests, ensuring we provide a high-quality service while respecting your rights and freedoms.

Under the GDPR, you have the following rights:

• Right to Access: You may request a copy of the personal data we hold about you and how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: Also known as the "right to be forgotten," you may request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data in specific circumstances.
• Right to Data Portability: You can request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with GDPR timelines.

Children's Privacy

Protecting the privacy of young children is particularly important to us. Our services are not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible. If you believe that we may have collected information from a child under 13, please contact us immediately so we can address the issue.

Retention of Your Information

We retain your personal information for as long as necessary to provide our services, fulfill our contractual obligations, comply with legal requirements, and support our legitimate business interests. The retention period for your data may vary depending on the nature of the information and the purpose for which it was collected. Once the retention period has expired, we will securely delete or anonymize your data in accordance with our data retention policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page, and the "last updated" date will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your data. If we make significant changes to this policy, we may notify you by email or through a notice on our Site. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us. You can reach us at [email protected] with the subject line "PRIVACY POLICY INFO." We are committed to addressing your inquiries and ensuring that your privacy is safeguarded.

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which ClubFlex operates. Any disputes arising from or relating to this Privacy Policy shall be resolved through amicable negotiations. If a resolution cannot be reached, the matter shall be submitted to the competent courts of the applicable jurisdiction. By using our Site, you agree to submit to the jurisdiction of these courts.

Your Consent

By using our Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.